Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Refund Eligibility
To be eligible for a refund, items must be:
- Unused and in the same condition as received
- In original packaging
- Accompanied by proof of purchase
Refund Timeframe
You have 30 days from the date of delivery to request a refund. Refunds will be processed within 5-10 business days after we receive your returned item.
How to Request a Refund
- Contact our customer service team
- Provide your order number and reason for return
- Ship the item back to us using the provided return label
- Receive your refund once we process your return
Non-Refundable Items
The following items cannot be refunded:
- Gift cards
- Downloadable products
- Personalized or custom-made items
- Sale or clearance items
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. We recommend using a trackable shipping service for your return.
Questions?
If you have any questions about our refund policy, please contact us at info@mondocart.eu
